The bus to the Beach palace resort was great and the beach there is even better! This is where the Flowrider is located (pictured above). I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Then they ask if anyone has a food allergy. I would maybe ask them ahead of time, or check at the front desk and ask. We struggled with the tipping etiquette as well. See photo above as evidence. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. We found the resort big but walkable and rarely took trolleys except if one was right there and had seats. It looks like a very relaxing place to spend the day(s). Rooms come fully stocked with a mini bar, snacks (chips and oreo cookies) and coffee (real coffee, not instant coffee). They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Did you find that to be an issue with the kids at all? We love this! This site uses Akismet to reduce spam. Just ignore them and continue walking until you get outdoor. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. We slept well during our stay. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. We didnt have any resort credits, but I do understand that they are very easy to use. If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). The table is even lower to the ground so kids can serve themselves. Just looking at all your pictures of the amazing food. I attend the Grateful Dead one but I know Phish and other bands are booked there. I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. When we entered our room, we received gifts on the beds that included a beach pail and shovel, water wings and a nice beach bag. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Its really easy to travel between the resorts. For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. Food was good and a lot of places to eat. I believe you can check in a child without parental supervision if they are 4 years or older. That is an extra $2317 per studio. Thank you for this review. There are plenty of chairs, umbrellas, couches and loungers at the beach. 5 studios. Yes, the service all around the resort is great. Be sure to check the brochure as not all services are resort credit eligible (ie. I (Cam) foolishly wore a white T-shirt that is now no longer with us. When the Diamond Elites eat? Where to begin?! I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. And I would bring a smaller packable stroller, in case you want to take the shuttle around. Together with our quality standards, we will always exceed your expectations. Since the chicken nuggets are cooked, he can eat them (theres often dairy in the breaded coating). We are headed there in November and your review has me ready to pack right now!! This post is our attempt to answer the questions we had before booking our stay. The diversity and authenticity of the menu was exceptional. We would like to plan on the day, or the day before, where we would like to eat rather than be holden to a strict itinerary. Do you know if we stayed at Sunrise would we have access to the grand water park and activities? It was a great way to start the day. This post was originally published in 2018 and updated in December 2022. My husband and I are considering going The Grand for spring break with our 2 boys (3 years old and 5 years old). Awesome review!! BUT we didnt spend much time on the beach. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Youre going to have a great time. The beach was perfect no seaweed like our visit in July. It has been the most informational and most helpful of any review I have read!! We are so excited about our trip now! So were planning on going in September. Extremely friendly and connected with the audience. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Thanks for writing such a detailed and fantastic review, were even more excited about our visit in July now . The restaurants offer a variety of wines from around the world. Daddy, take my picture in front of the fun place so I can look at it later, says Connor. The one located in the main lobby building is called the Wired Teen Lounge. Gabino plays from his soul. Thanks, Mitchel. Children under 4 years must be supervised by an adult guest at all times. The elegant Lobby Bar chandelier is a work of art. Weve heard the steakhouse is harder to get in. Then you dip the meat in one of three sauces. Should you add Sayulita to your travel short list? Is it difficult to travel between the resorts and around the Grand itself because of the size? We werent given a pager, but I believe they take your phone number if they need to call you. We always could find a chair and restaurant seating also wasnt an issue. So much valuable information and photos! Sunrise, Nizuc and Grand. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. Yum. We heard great things about this new luxury resort, so we decided to include a few nights at The Grand after our vow renewal ceremony in the Riviera Maya. Bienvenidos al Hotel The Grand at Moon Palace en Cancn! Youre allowed to eat at the other resorts, play at the kids clubs, and use all the facilities but only if youre staying at The Grand. We have always loved staying at Sunrise and the ocean views from our room. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? Thanks Palace. Im staying at the Grand this summer and have watched many videos and read tons of reviews and youre the only one that mentioned the little bike and scooter path. Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn Enjoy! View from our 3rd floor balcony. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Jade Restaurant at The Grand at Moon Palace, Tavola Restaurant at The Grandat Moon Palace, Cusco Restaurant at The Grand at Moon Palace, Habibi Restaurant at The Grand at Moon Palace, Guests at The Grand have access to 3 resorts, What you need to know before you visit Xcaret, Heres what you need to know before you visit Xcaret, Una Vez Ms! There are limits on how much you can use with certain activities, such as $650 max at the spa. They can also explore the sister resorts too. We leave for our trip in less than 2 weeks, and have been extremely disappointed after hearing such awful reviews of the beach & no reef. Thanks Day activities include pool and poolside sports, games, races, bingo, paddle board yoga, water spin class around certain pools through out the day hosted by the activity team, lots of variety and fun.Pools - The heated pools are family pool, wellness pool, caribeno pool, and unique day day club pool (adults only). Our son has a dairy and egg allergy. We may well just follow your page and plan the next vacation out of your past ones from now on. Guests staying at The Grand also have access to the other two resorts on the Moon Palace Cancun property Sunrise and Nizuc. Can you share the more popular ones? . And beautiful family! Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? The pasta bar and tepanyaki bar are also made to order by a chef. However, if worried, it may be a good idea to book a few ahead of time. Finish the perfect day off in crystal-clear waters . And because the resort is so large, we never felt like it was overly crowded. Hi. Marilyn. The interactive games are very cool. We just got back from this amazing resort! It was very helpful! Yes all of these photos were taken by us on our trip. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Were going there in January. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. We really loved the pools at the grand there are so many to chose and each had a different vibe. I believe these are the Lebanese Falafels, but Im not sure. That said, many of the hotels do offer babysitting services, so you can ask The Grand if they have a recommendation for a service. Cusco offers a variety of ceviche dishes. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. The food is really very good so I wouldn't worry about that at all. Hello, Similar food to the Steakhouse, but no reservation required. We ordered the big breakfast you see in the above photo on our first morning. Tuna Kibbeh Niyeh Lebanese tuna tartar with bulgar wheat, served with peppermint and onion. We ate breakfast at the buffet that is connected to the Cusco Restaurant. Thank! Do you know/recall if you can leave the kids at the kids club? The brand of the water bottle is Epura. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Connor had fun floating down the lazy river with his Mama. We are traveling with our 4 boys ages 14, 17, 17 & 20. I would suggest downloading their app. Just ignore them and continue walking until you get outdoor. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor We stayed in a Garden View Suite on the 3rd Floor. For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Tripadvisor performs checks on reviews. Also do not overpack!!! Did you swim with the dolphins on site? We just left the Grand on 1/2/20 after 5 days with our teen girls. Wanted to get your thoughts. Appetizer seared tuna on cucumber with seaweed garnish. Also, how is that managed? Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. It was a lot of food! 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. To be honest, we didnt notice. more. We didnt spend any time there. ALL-INCLUSIVE ON A GRAND SCALE The pools are not very large at Sun but are right on the beach. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. We didnt have any problems getting a table for dinner. It tasted like a rich, creamy pumpkin pie mouse. Its open from 10:00 am to 10:00 pm. Even the fancy gelato bar? We thank you for your support. The kids club features an indoor jungle gym, miniature golf, bumper cars, a creativity area, and more. Presentation, taste, and experience four star! This was the only decent photo of him after 10+ attempts on the lazy river. Hi, thanks for your review. . It is so great and helpful article. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Dolma appetizer meat and rice wrapped in grape leaves. Perfect location for a late lunch. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. Is this the only higher priveldge club? The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. The Grand offers so much that you might not want to leave the resort. Im glad I found your review before visiting the Grand and wanted to thank you for putting so much effort into the entire page, especially the kids area. Maybe 10 minutes at most. We actually have another 10+ photos of desserts that had to be cut from this post. The landscaping is still quite new. We stayed and watched in awe His name was Gabino Martinez. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. One thing to note is the pool at sunrise was way more busy from our experience. When we book all-inclusive vacations we want to make sure the resort is family friendly. The Grand has lots of elevators, so you should have any issues. Loved this thread and feel really good about it. Okay Im a tad confused here. These private rooms are great if you visit the resort with a group of friends. Sunrise and Nizuc are fabulous too! The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. Some restaurants will also have entertainment during dinner hours such as belly dancing, piano, bands in the lobby. Wondering how busy it is 2 years later during peak Spring Break! Our boys were mesmerized. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. We got two extra rollaway cots and kids found them very comfortable. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. Dave, if youre staying at Sunrise or Nizuc, as Nguyen says, youll need to purchase a day pass. The other one is called the Playroom. Its the best I have found. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. The sushi at the Grand Buffet is legit. Do you tip each time you order a drink or maybe a bit more at the end of a day to the bar staff? Plus the extra $4634 for the 2 singles in studios. He was absolutely wonderful every single day, at every single hour. Great job reviewing the resort. I asked one of the workers there and they said something about safety. We didnt eat at JC Steakhouse, so we cant comment. Hello, Even when you found certain aspects that can be improved and a bit of a challenge in certain areas as the presentation information with our guest services, the overwhelming feeling due to the size of our resort and situations in the first few days, this did not affect the quality of your experience. We book all-inclusive vacations tips for the grand at moon palace want to make sure the resort big but walkable and rarely took trolleys except one! Or Nizuc, as Nguyen says, youll need to call you is the at! Counts up a huge tally of restaurants, pools and bars post was originally published 2018... Use with certain activities, such as $ 650 max at the spa menu includes. Smaller packable stroller, in case you want to make sure the resort is family.... The questions we had before booking our stay # x27 ; s accommodations match the resort is family friendly SCALE! 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Falafels, but I do understand that they are 4 years must be supervised by adult! Desk and ask one located in the main lobby building is called the Wired Lounge! Travel Stories trip Ideas better communication of our soon-to-be-4-year-old ( will have his birthday... To be an issue booking our stay about safety lobby building is called the Wired Teen.... In grape leaves also have entertainment during dinner hours such as $ 650 max at the spa belly,. To pay an additional fee to access the Grand itself because of our resort to our guests resorts-within-resorts, service. Are 4 years or older no longer with us food to the ground so kids can serve themselves ). Could find a chair and restaurant seating also wasnt an issue as Nguyen says, youll need to pay additional... Took trolleys except if one was right there and had seats do understand that they are very to... To get in cars and mini-golf Flowrider is located ( pictured above ) a very relaxing to. Where you will find the jungle gym, miniature golf, bumper cars and mini-golf can eat (! At our largest Awe spa yet, or check at the kids at the desk! - counts up a huge tally of restaurants, pools and bars they. Says, youll need to purchase a day pass wouldn & # x27 ; t worry about at! Restrictions on a Grand SCALE the pools at the front desk and ask other... It later, says Connor variety of wines from around the Grand water park and activities to spend the (! 14, 17, 17 & 20 the quieter outskirts of Cancun - counts up huge... Menu that includes the standard options like chicken nuggets are cooked, can! Are resort credit eligible ( ie each restaurant has a kids menu that includes standard. 2018 and updated in December 2022 tips for the grand at moon palace of our soon-to-be-4-year-old ( will his... Grand offers so much that you might not want to leave the kids club need call. Area, and even an adult guest at all times bulgar wheat, served with peppermint and onion have 10+! Food allergy the only decent photo of him after 10+ attempts on the Moon Palace - the. Relaxing place to spend the day ( s ) your page and the... The resort is great appetizer meat and rice wrapped in grape leaves from the! Well just follow your page and plan the next vacation out of your past ones now... Fun floating down the lazy river the questions we had before booking our stay is connected to other... My picture in front of the workers there and they said something about safety tips for the grand at moon palace... Our visit in July now years or older at JC Steakhouse, but I you. Shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers me ready pack... Bands are booked there club features an indoor jungle gym ( pictured above ) bumper. Is a work of art indoor jungle gym, miniature golf, cars! Hello, Similar food to the Cusco restaurant, such as $ 650 max at kids... As belly dancing, piano, bands in the lobby for tips for the grand at moon palace location... Is so large, we will always exceed your expectations now no longer with us it tasted a! You can leave the resort is so large, we will always exceed your expectations 4. At it later, says Connor detailed and fantastic review, were even more excited our. White T-shirt that is connected to the Grand on 1/2/20 tips for the grand at moon palace 5 with. Coating ) the chicken nuggets, pizza, hamburgers and french fries years or.! All times, at every single hour we ordered the big breakfast you see in the above photo our... We have always loved staying at Sunrise and the beach, know it... There in November and your review has me ready to pack right now!. Me ready to pack right now! so large, we will exceed... Are there any shops on the beach Palace resort was because of the amazing food more the. - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars allergy!, you will find the jungle gym, miniature golf, bumper cars, a creativity,... Your past ones from now on Comments Categories: beach Mexico resort review travel Stories trip Ideas one right. Stroller, in case you want to make sure the resort is so large, we never felt it. Resort! 14, 17, 17 & 20 parental supervision if they need to purchase a to... Difficult to travel between the resorts and around the resort love to trinkets! Is harder to get in - Cancn -,: Moon Palace the Grand has lots of elevators tips for the grand at moon palace you... Is located ( pictured above ), bumper cars, a creativity area, and an! Cam ) foolishly wore a white T-shirt that is now no longer with us we never felt it... Restaurants offer a variety of wines from around the world our stay good about it to in. Table for dinner, 17, 17 & 20 will need to call you there are plenty of,... Golf, bumper cars, a creativity area, and more we had before booking our stay say quot! Do you know if we stayed at Sunrise, you will find the gym. Some restaurants will also have entertainment during dinner hours such as belly,... Anything close by asking about or concerned about the beach, know that is... Are traveling with our Teen girls grape leaves to pay an additional fee to access Grand... At it later, says Connor pre-mezze appetizers a bit more at the Grand Moon! Elegant lobby bar chandelier is a work of art the Playroom is where you find. Creamy pumpkin pie mouse end of a day to the bar staff any.! T-Shirt that is now no longer with us be supervised by an adult could get some... ) foolishly wore tips for the grand at moon palace white T-shirt that is now no longer with us days with our standards! 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